You've got questions, we've got answers
Questions? We have answers.
Below are the most frequently asked questions about our maid services, pricing and office management. Want to know more? For specific questions about maid services or employment, please contact us.
This popular cleaning question can be tricky to answer accurately without first seeing your home. Providing an hourly rate isn't something we do at Merry Maids. Instead, we assess your home and provide a fixed price based on what your home needs. We provide reliable house cleaning customized to your home and your specific needs. We encourage you to let us pay you a visit and perform a FREE in-home cleaning consultation. Together we can establish what cleaning services best suit you.
Absolutely! There are a number of cleaning options to choose from in our House Cleaning Packages section. Here you will see the preset cleaning packages we offer. Keep in mind, these cleaning prices can change based on a number of factors, including the size of your home. Cleaning packages can also be customized based on your needs, so you always get what you need.
Yes, we have and will bring everything needed for each cleaning. From our proprietary cleaning solutions that avoid using harsh chemicals, to our systematic approach to home cleaning, you’ll see a continual improvement in your home’s cleanliness. Our own Merry Maids branded, specially formulated and green certified cleaning products provide a high level of cleaning and sanitation. We guarantee their safety and effectiveness on all surfaces in your home. Additionally, we use colour coded microfiber cloths that eliminate the potential for cross-contamination from other rooms and cleaning surfaces. Our systematic approach to home cleaning is also highlighted by our capture and removal process. With our systems, our specialized products and vacuums that meet and surpass the Carpet and Rug Institute’s Green Label certification remove more dust and dirt, consistently improving the cleanliness of your home and improving indoor air quality. We treat your home as if it was our own and provide full accountability for a safe cleaning.
Depending on the size of the home and the scope of work needed we may send a solo team member or a team of two. We always consult with you and would be happy to let you know how many maids will be in your home during your FREE in-home cleaning consultation.
We will always try to be consistent every time we perform a cleaning of your home. We will have at least one of the two team members assigned to your home returning on a regular basis. By having at least one regularly scheduled team member perform a cleaning, we ensure any details you may have requested will be taken care of.
In order to have a better chance of requesting a specific time for a cleaning, we recommend signing up for early morning or late afternoon cleaning service. This can help us arrive at the scheduled cleaning time without the delays of traffic or if another customer requests a little extra cleaning help at the end of a cleaning. If you prefer we perform a cleaning in the middle of the day, we will provide you with the approximate time of our arrival.
Merry Maids is an established cleaning service with more than 38 years of experience cleaning homes professionally. This is our main focus and we take pride in the work we do. The whole experience starts by quoting your home based on your specific needs. Rather than quote on an hourly rate, we take the time to find out the details of your home by providing a FREE consultation. This allows you to have your questions answered, as well as provide us with your needs to quote your home accurately. At Merry Maids, we deliver one price to complete the cleaning, based on your specific needs. After all, quality customer service is something we focus on from start to finish. We have offices all around the world, each as dedicated as we are to providing the best experience for our customers, every time.
If there is ever a problem or you simply would like to change something about the cleaning you are receiving, we encourage you to contact us. At Merry Maids of Ottawa, we work hard to provide the exact cleaning you want and always look forward to hearing from you.
It's easy to purchase gift cards for a cleaning. Just visit our Purchase Gift Card section for more information..
We always advise meeting with you before suggesting how much to spend on a gift card for cleaning. If this is a surprise gift, we understand and would be happy to learn more about the home. Please feel free to contact us and we would be happy to make suggestions as to how much you should spend on a cleaning gift card.
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